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Privacy Policy

This privacy policy sets out how Vertical Miles Pte. Ltd. uses and protects any information that you give Vertical Miles Pte. Ltd. when you use this website/apps.

Vertical Miles Pte. Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the website/apps, then you can be assured that it will only be used in accordance with this privacy statement.

Vertical Miles Pte. Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th September 2021.

What we collect

When you sign up for an account we collect the following information (Data Set A):

  • your name

  • your contact details (including email address)

  • your school's contact details

When you start to use the system, you will need to upload the following information (Data Set B):

  • Teacher names and titles

  • Teacher email address

What we do with the information we gather

(Data Set A)

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • to register your school for our service

  • for our internal record keeping and billing

  • to enable us to answer your queries

  • to verify your identity for security purposes

We will hold this data for as long as you remain a customer of Vertical Miles Pte. Ltd. and for 2 years afterwards to allow us to comply with requests for send you updates or information on our services, if you have asked us to.

(Data Set B)

You remain Controller of this data. Your consent to give Vertical Miles Pte. Ltd. access to the data to enable us to process it and to provide the service for which you have signed up. We will hold this data for 5 years. Reports older than 5 years will be deleted on a rolling basis.


We are committed to ensuring that your information is secured. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You control access to your school’s data via user accounts that only you (or Vertical Miles Pte. Ltd. on request) can create. It is your responsibility to safeguard the password information and only give it to people you trust.

In the unlikely event of a data breach, we have a process in place to detect, report and investigate it. We will inform the Data Controller within 24 hours of establishing that their data was affected.


You retain ownership of all data you enter or upload into Science SuperLab and Electronics SuperLab, and have ultimate control over who has access to it.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Sharing your data with others

We will not share your data with any other organisation except in the event that they might take over our rights or responsibilities under our agreement with you to allow them to prepare for taking these over (after that, we may also allow that person or business to use and share your information on the same basis as us).

We also reserve the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our website users or relating to our website users. We will have no legal liability for such disclosures of your information.

Your rights

You can find detailed information about your rights under The Personal Data Protection Act 2012 (No. 26 of 2012) (“PDPA”). If you believe that any information we are holding on you is incorrect or incomplete, or would like it removed, please write to Vertical Miles Pte. Ltd., 60 Paya Lebar Road, Paya Lebar Square, #12-40 Singapore 409051 or email as soon as possible. We will promptly correct any information found to be incorrect or comply with your request to remove it.

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